How to Order

Thank you for visiting our website! We hope you’ve found the information on our website useful. Below are answers to common enquiries we get.

I have some questions about your product. Who should I reach out to?

We want to make sure that you end up getting the perfect tent, whether it is for your child or a gift for a friend! For any additional questions, please reach out to us at and a dedicated representative will get back to you within 1 business day.

When will I receive my order?

For domestic orders within the USA, we ship using FedEx Ground out of our warehouse in Edison NJ. Typical order processing times are 2 business days and shipping lead times are an additional 2 - 5 business days. For international orders, we ship from Hong Kong by international courier service; shipping lead times depend on the final destination.

How can I pay?

We accept Visa, Master and AMEX cards or PayPal payments.

Where can you find us?

We are trying to bring Tentsy products to a retailer near you. In the meantime, we are happy to assist you directly so don’t hesitate to email us at

For Inquiries and Orders: